How do you measure the success of your contact center? What are the call center metrics you constantly monitor? Every chosen metric depends on the goal(s) of a business.

What you may consider a key metric for your call center could be different from that of another business.

Every business…


A great Chatbot experience helps streamline B2C interaction and enhance efficiency in resolving customer requests, improving customer experience, and minimizing operational costs.

According to a report by MIT Technology, 90% of businesses report faster complaint resolution with bots.

Creating a desirable Chabot experience for your contact center helps increase the…


Call Center agents worldwide are experiencing a surge in customer tickets due to the lockdown imposed by many countries worldwide.

Citizens have been forced to stay at home, albeit against their will. Online platforms and phone calls have become the best option for customers to reach out to brands, which…


Employee burnout is a challenge businesses are increasingly experiencing in the last eight months as companies transition from the office work environment to embrace the remote work culture.

While employees crush daily tasks, ensuring that businesses deliver optimum customer support to consumers, they could be at the point of a…


If you had to answer the question concerning your cloud call center software, would you say it is cloud-born, cloud-enabled, or not sure?

You could ask, does it matter if a call center is cloud-born? What difference does it make?

I’ll put it in perspective. A girl born in New…


What if call center agents’ Smiles could be detected, thereby evoking charming smiles on their faces while setting them in the mood to deliver customer satisfaction at all times?

What if Artificial Intelligence (AI) could turn a simple smile into a tool that would enhance efficicıency for your call center…


The 34th president of the United States, Dwight D. Eisenhower, once said, “there are no victories at discount prices.” It would be interesting to know that Black Friday shoppers would beg to differ.

According to Adobe Analytics data, Black Friday hit a new record with consumers spending $9.0 billion, an…


Google Dialogflow and Chatbots are like the royal union of Prince Harry and Meghan Markle. The AI-relationship is redefining natural language processing norms by delivering enhanced human-like conversations, customer experience, and satisfaction.

You see, when a bot falls in love with a conversation processing genius, the yields for businesses are…


Choosing the best-fit contact center software for your business could sometimes be challenging if you aren’t too familiar with technological evolvement and don’t know the right questions to ask.

There are many call center solutions ranging from on-premise to hosted solutions, which includes cloud PBX and cloud contact center.

Often…


It is necessary to understand the evolution of call centers to appreciate modern-day contact centers that are still improving with technological advancements.

Contact centers (traditionally known as Call centers) are a vital unit of a company as they influence the overall perception of how responsible/irresponsible a business is. …

Call Center Studio

World’s 1st Google Powered Enterprise-Grade Cloud Call Center Software preferred by global brands.

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