5 Best Practices for Better Agent Experience in 2022It goes without saying that agents are the backbone of every contact center operation — driving more sales, meeting customer expectations…Mar 8, 2022Mar 8, 2022
9 Crucial Call Center Metrics To Track In 2021How do you measure the success of your contact center? What are the call center metrics you constantly monitor? Every chosen metric depends…Aug 19, 2021Aug 19, 2021
Maximising Chatbot Experience for Your Contact CenterA great Chatbot experience helps streamline B2C interaction and enhance efficiency in resolving customer requests, improving customer…Jun 9, 2021Jun 9, 2021
Experiencing Customer Ticket Surge? Here are Tips For Call Center AgentsCall Center agents worldwide are experiencing a surge in customer tickets due to the lockdown imposed by many countries worldwide.Apr 19, 2021Apr 19, 2021
Avoiding Employee Burnout Is An Asset To Your OrganizationEmployee burnout is a challenge businesses are increasingly experiencing in the last eight months as companies transition from the office…Mar 26, 2021Mar 26, 2021
Is your Cloud Call Center Software Cloud-Born?If you had to answer the question concerning your cloud call center software, would you say it is cloud-born, cloud-enabled, or not sure?Mar 5, 2021Mar 5, 2021
New Feature: Detect Your Call Center Agents’ SmilesWhat if call center agents’ Smiles could be detected, thereby evoking charming smiles on their faces while setting them in the mood to…Jan 8, 2021Jan 8, 2021
Black Friday Shoppers: “There Are No Victories At Discount Prices.”The 34th president of the United States, Dwight D. Eisenhower, once said, “there are no victories at discount prices.” It would be…Dec 30, 2020Dec 30, 2020
Google Dialogflow and Chatbots: The Royal AI CoupleGoogle Dialogflow and Chatbots are like the royal union of Prince Harry and Meghan Markle. The AI-relationship is redefining natural…Dec 16, 2020Dec 16, 2020
15 Key Questions to Ask Before Choosing a Contact Center SoftwareChoosing the best-fit contact center software for your business could sometimes be challenging if you aren’t too familiar with…Nov 24, 2020Nov 24, 2020
